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Cisco 820-605 Exam covers a wide range of topics related to customer success management, including understanding customer needs, managing customer relationships, driving business outcomes, and measuring customer success. 820-605 exam is designed to assess the candidate's ability to apply industry best practices and methodologies to manage customer relationships effectively. Cisco Customer Success Manager certification is highly valued by Cisco partners, and it is an excellent way to demonstrate your expertise in the field of customer success management.

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The Cisco Customer Success Manager (820-605) certification is a valuable credential that every Cisco professional should earn it. The 820-605 certification exam offers a great opportunity for beginners and experienced professionals to demonstrate their expertise. With the Cisco Customer Success Manager (820-605) certification exam everyone can upgrade their skills and knowledge. There are other several benefits that the Cisco 820-605 exam holders can achieve after the success of the Cisco Customer Success Manager (820-605) certification exam.

Cisco Customer Success Manager Sample Questions (Q138-Q143):

NEW QUESTION # 138
Which two activities support Customer Success planning? (Choose two.)

A. quality control
B. KPI tracking
C. adoption barrier identification
D. service ticket tracking
E. service delivery program management

Answer: B,C

NEW QUESTION # 139
What is a financial implication of churn?

A. decrease in subscription
B. decrease in discounts
C. increase in service level
D. expansion of contract

Answer: A

NEW QUESTION # 140
Drag and Drop Question
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

Answer:

Explanation:

NEW QUESTION # 141
Which activity reduces the risk of chum?

A. educating on product features
B. lowering the service level
C. providing a discount on renewal
D. expanding the customer footprint

Answer: D

NEW QUESTION # 142
Which activity should happen after successful customer value realization?

A. Fully engage in a feature planning session for the future.
B. Publish a case study that presents the customer success story.
C. Review usage, potential roadblocks, and bottlenecks to product engagement.
D. Identify lessons learned and see how the engagement time can be shortened.

Answer: D

Explanation:
After successful customer value realization, it is important to identify lessons learned and explore ways to shorten engagement time for future projects. This helps in refining the process and delivering value more efficiently. References: Continuous improvement processes within the Customer Success framework emphasize learning from each engagement to enhance future performance.

NEW QUESTION # 143
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